As an Overseas Filipino Worker (OFW) in Dubai, it’s essential to be familiar with the Migrant Workers Office (MWO) formerly known as Philippine Overseas Labor Office (POLO) and the services they offer. Whether you’re renewing your employment contract, seeking assistance, or getting your Overseas Employment Certificate (OEC), the MWO in Dubai is your go-to government office for ensuring your labor rights and welfare are protected while working abroad.
In this guide, we’ll walk you through the key services that the MWO/ POLO provides for OFWs in Dubai and how to access them.
1. Employment Contract Verification
One of the most important services offered by the Philippine Overseas Labor Office in Dubai is employment contract verification. This ensures that your employment terms comply with both UAE labor laws and Philippine labour standards. The verification process is essential for:
- First-time applicants in the UAE
- Those switching employers or job roles
Documents Required for Contract Verification:
- Original and photocopy of your employment contract
- Passport copy
- UAE residence visa copy
2. OEC Issuance (Overseas Employment Certificate)
The Overseas Employment Certificate (OEC) is issued by the Philippine Overseas Labor Office and serves as an exit clearance. It is required every time you go back to the Philippines for vacation and return to your work in Dubai. It also exempts you from paying travel tax and airport terminal fees.
How to Apply for an OEC:
- Book an appointment through the MWO Dubai or POEA website.
- Prepare necessary documents like your employment contract, passport, and visa copy
- Bring your OWWA membership receipt
Related: How to Apply for an OEC Exemption
3. OWWA Membership/Renewal
The Philippine Overseas Labor Office also handles the renewal of OWWA membership. OWWA membership is mandatory for OFWs to receive various benefits, such as medical assistance, livelihood programs, and repatriation aid. Membership is valid for two years and can be renewed at POLO Dubai.
How to Renew OWWA Membership:
- Bring your valid passport, UAE visa, and recent employment contract
- Pay the OWWA membership fee (around AED 92)
4. Assistance for Labor-Related Issues
The Migrant Workers Office in Dubai provides assistance for OFWs dealing with work-related problems. This can include unpaid salaries, unfair treatment by employers, or contract violations. If you’re facing labor issues, you can file a complaint through POLO Dubai for mediation and legal assistance.
Steps to Seek Assistance:
- Visit MWO/ POLO Dubai with your employment contract and other necessary documents
- Fill out a complaint form detailing the issue
- Philippine Overseas Labor Office will schedule mediation sessions between you and your employer
5. Repatriation Assistance
In unfortunate situations where OFWs need to return to the Philippines due to termination, health issues, or other reasons, the Philippine Overseas Labor Office offers repatriation assistance. They coordinate with employers and relevant authorities to arrange flights and handle other logistical concerns.
6. Skills Training and Livelihood Programs
Through the Migrant Workers Office, OFWs in Dubai can access skills training and livelihood programs offered by OWWA. These programs help OFWs gain new skills or start businesses once they return home. Courses include financial literacy, entrepreneurship, and vocational skills.
How to Avail:
- Inquire at MWO/ POLO Dubai or OWWA for upcoming training programs
- Attend orientation sessions for available programs
7. Social Welfare Services
The Philippine Overseas Labor Office also provides social welfare services to OFWs who may be experiencing personal or health issues. These services include medical assistance and repatriation in emergency situations, as well as support for cases involving abuse or harassment.
Location and Office Hours
The Philippine Overseas Labor Office (POLO) in Dubai is located at Al Qusais, beside the Philippine Consulate General. The office is open from Sunday to Thursday, 8:00 AM to 5:00 PM. It’s best to visit early in the morning to avoid long lines, especially for contract verification and OEC applications.
Final Thoughts
Navigating services at the Philippine Overseas Labor Office in Dubai can be overwhelming, but knowing what each service offers makes the process smoother. Whether you’re renewing your contract, addressing labor issues, or updating your OWWA membership, POLO Dubai is here to support and protect OFWs.
